From time to time your phone may seem to develop a fault which may be remedied by simply performing a ‘soft reset’. The nature of faults that can sometimes by rectified by a soft restart are ‘SIM card not recognised’/’SD card not recognised’/’Loss of storage on the phone’. However it is always worth performing a soft restart as the first step to attempting to ‘fix’ any fault, before raising a repair request.

To perform a soft restart:

• Switch on and unlock phone
• Press and hold the power button. Keep the power button pressed down and ignore the ‘Power off’ option that will appear on the screen after a few seconds
• After that, release your finger from the power button once the device displays the ’Android’ splash screen

Please note that you will need to be on the latest firmware for the ‘soft restart’ to work. Please check: Settings > About Phone > Wireless update. Perform any software updates before attempting the soft restart process

Windows

• Make sure the phone is switched on
• Use the provided USB cable to connect
• No drivers necessary
• Ensure Windows updates are installed and up to date

Plug your phone into your computer using the USB cable provided. Once you are connected, check the phone and select ether ‘USB Storage’ or ‘Media device (MTP)’ subject to your requirements.

Once you have done this, you should be able to view the file directory of your MD501 and ‘drag and drop’ files such as photos, video, music etc. to and from your phone.

MAC OS

• Make sure the phone is switched on
• Use the provided USB cable to connect
• No drivers necessary
• You will need to download ‘Android™ file transfer’ and follow the same steps as the Windows users.
• Ensure MAC OS is installed and up to date.

Firstly, you must check that your handset is charged and turned on (connect your handset to power supply and indicator light at top left of screen will display blue or red).

If the handset is charged and turned on and the screen is still black, then you must perform a ‘soft reset’:

1. Hold down the Power button/key for 20 secs
2. The handset will reboot and the loading screen should appear
3. The handset should have returned to normal operation
4. If this does not occur, then repeat action at least 3 times

If you look in settings, then about phone, then wireless update and then check for update. It will then say if you have the latest version or if you need to download it.

You will need to back up all your data before performing the update as it will wipe the phone. Please make sure that you have at least 30% battery and that you perform the update over wifi and do not restart or touch the device once the upgrade has started. The upgrade takes about 10 minutes to upgrade.

Firstly you must check that you have fitted your SIM/SIMs properly in the SIM trays and then check that your device is recognising the SIMs:

1. Go to Settings
2. Select SIM cards
3. If your Network Provider and mobile number are displayed under SIM slot 1; SIM slot 2 or both then enable the slider to the right of each
4. Press return
5. Choose More
6. Then select Cellular networks
7. From Top Bar Menu Select Network f
8. Select “Preferred network type” – ensure that this corresponds to the service type provided in your contract
9. Undertake same procedure for second Network (if 2 SIMs are being used)
10. Power off and restart device

It always advisable to reboot your device to refresh network connections.

If you are still experiencing problems, ensure that Airplane mode is not activated:

1. Go to Settings
2. Choose More
3. Airplane mode – ensure it is in Off position

Firstly, you must ensure that data is provided as part of your contract with your Network Operator. If it is, then to enable data on your device:

1. Go to Settings
2. Select SIM cards
3. Under “Preferred SIM for” – “Cellular Data” Select your preferred Network SIM for data
4. Press return
5. Choose Data usage
6. Select preferred Network from Top Bar Menu
7. Enable Cellular data
8. You can choose to set a data limit in order to receive an alert from your device when reaching your data allowance

It always advisable to reboot your device to refresh network connections.

If you still cannot receive or send data, then you will have to check/enter the APN’s for your Network manually – these can be obtained from your Network Operator (website normally), and then:

1. Go to Settings
2. Select More
3. Then select Cellular networks
4. From Top Bar Menu select the Network
5. Choose “Preferred network type” – ensure that this corresponds to the service type provided in your contract
6. Then select Access Point Names
7. Press on Network name, this will bring up “Edit access point” – enter Network APN information
8. Press Return
9. Undertake same procedure for second Network (if 2 SIMs are being used)
10. Power off and restart device

If there is still no Data connectivity, then you will have to contact your Network Operator to check that there is no problem or suspension of service with your contract.

There are a number of external factors that can affect sound quality when making/receiving calls:

1. If the incoming call has been routed long distance and through a number of service providers
2. Hardware and Software differences between devices may affect technical performance and call quality
3. The surrounding environment in which the call is being made or received, particularly background noise, from traffic in urban areas or large shopping malls and airports, will affect sound reception and quality

The Defender range is designed and built to comply with the rigorous technical and safety standards set by national and international bodies, the CE approval verifies that the Defender products meets these standards and in particular that audio levels are within safe operating limits.

However, should you experience persistent problems with sound quality, we recommend that:

1. Adjust the Volume +/- buttons during making and receiving a “live” call to find a satisfactory level
2. For additional refinement of sound quality:
   a.Go to Settings
   b. Select Sound & notification
   c. Select Sound enhancement

The working duration of a fully charged battery depends upon what the device is being used for and particularly with a smartphone, large amounts of data use and streaming (e.g. video, internet surfing etc) will drain battery much quicker than if the device is only being used to make calls.

Firstly, make sure that you have followed instructions in the Quick Start Manual – let the battery discharge completely before charging completely for at least the first 3 charging cycles. If you have not done this then this may affect the sensor by which the battery calculates percentage availability and resets for charging. (This will be checked if the device is reported to have battery/charging problems and if found not to have been done correctly may be regarded as user error).

For best results the battery should always be fully discharged and fully recharged, however, the following are a few tips to help you optimise performance of your smartphone:

1. Optimise screen brightness:
   a. Go to Settings
   b. Select Display
   c. Either reduce level in “Brightness level” or Turn On “Adaptive brightness”
2. Turn off functions that are not being used e.g. Bluetooth; SIM2; GPS
3. Pressing and holding down the Menu button will reveal open Apps. These can then be closed down by ‘swiping’ them to the left or right.

If you are still experiencing battery life issues then restore device to its original settings, as per “How can I do a Factory Reset of the device”.

The working performance of a device is very much influenced by what the device is being used for and in particular, a large number of stored Apps will restrict memory available for processing and open data streaming (e.g. maps/navigation, video, internet surfing etc) will create performance conflicts.

The following are a few tips to help you optimise performance of your smartphone:

1. Turn off functions that are not being used e.g. Bluetooth; SIM2; GPS
2. Close Down Apps that are not in use (there are certain Apps e.g. news apps that once enabled or viewed will run in the background even though you may think that you have come out of them)
3. Pressing and holding down the Menu button will reveal open Apps. These can then be closed down by ‘swiping’ them to the left or right.
4. Uninstall Apps that are no longer being used

If you are still experiencing performance issues then restore device to its original settings, as per “How can I do a Factory Reset of the device”.

Note: First ensure you have backed up all your data to secure storage (e.g. SD card; PC; Cloud storage)

1. Go to Settings
2. Select Backup & Reset, select “Factory data reset”
3. Select “Reset phone”, and “Erase everything”
4. The device will then reboot

A hard reset may be necessary if you are not able to undertake a Factory reset from the Settings Menu (device may have ‘frozen’ or screen may be blank).

Note: First ensure that you have backed up all your data to secure storage (SD card; PC; Cloud storage).

1. Press Volume Down (-) and Power buttons together, for 3 secs
2. Release both buttons
3. Screen will go blank and a menu list will appear
4. Scroll down the list (Volume Down button) to line that includes ‘MMC’
5. Select by pressing the Power button
6. Screen will go blank for several minutes whilst the device resets to Factory Settings
7. Device will have reset to its original settings

1. Go to the settings Menu
2. Select Display option and enable “Glove Mode”

1. Go to Settings
2. Select “Glove”
3. Click On

1. Go to Settings
2. Select Bluetooth
3. Turn Bluetooth on (slider button top right of screen)
4. A message “Available Devices” appear and Bluetooth will search for nearby devices
5. Select the device you wish to connect to in the list displayed
6. Confirm the passkey shown on your device and the device you want to pair with is the same and then select “Pair” on both devices

Example for Pictures:

1. Go to Gallery menu.
2. Select the folder that contains the file that you wish to transfer
3. Then select the image that you intend to forward, select share icon at the top of the page
4. Choose the Bluetooth device you wish to send to
5. Finally, select the device to send to and send

For other file/data transfers, select item that you want to share and follow above.

Note: Bluetooth tethering is subject to data being included in your package with your Network Operator.

1. Go to Settings
2. Select “More”
3. After that, select “Tethering and Portable Hotspot”
4. Then select “Bluetooth tethering”, return to the previous screen and then return once more to settings window
5. Click on Bluetooth to either make your device discoverable or select the device with which you want to share with from the list available

Next steps:

1. On the device you want to connect to search for Bluetooth devices
2. Select your device and connect to it
3. Once your device is connected and the drivers are successfully installed, click on your device from the list of connected devices.
4. Click on Settings icon (cog wheel to the right of the device name), select “use for Internet access”, click OK
   Tethering complete

Note: Wi-Fi Hotspot is subject to data being included in your package with your Network Operator.

1. Go to Settings
2. Select “More”
3. After that, select “Tethering and Portable Hotspot”
4. Then select “Wi-Fi hotspot”
5. Turn On
6. Select “Set up Wi-Fi hotspot”
   Create password and SAVE

Next steps:

1. On the device you want to connect Go to Settings
2. Select Wi-Fi, click On
3. Then select Wi-Fi Hotspot device from list available, press Connect
4. Enter Password, press Connect
5. Connection complete.

1. This can be found on the outside of the box that you received your phone in and makes up part of the Approval’s label
2. If the IMEI is not available, type into the device via the phone dialler keyboard *#06# a pop up box will show the device IMEI

Please check that your 3 SIM is selected as the preferred SIM for Cellular data (Menu > Settings > SIM cards). The Three network requires a data connection in order to be able to make voice calls, therefore, whilst the Defender range supports 4G connectivity on both SIM slots, if an alternate Network SIM is selected as the preferred SIM for data, you will not be able to make or receive voice calls on your 3 SIM.