We’re sorry to hear you are having problems with your Defender handset, but don’t worry we are here to help.

First of all you might want to review the warranty terms before sending your handset back to us, you can do this by clicking the Warranty link on the right.

If you think your handset is suffering from a fault then the first thing to do is to call the place you purchased from as they will be able to provide you with support and advise of any best use practices that might resolve the issue you’re facing.

Definitely something not right? No problem just fill out the form below and we will issue you an RA number, then all you need to do is package up the handset safely with all associated packaging and accessories and send it to:

Toughphone Ltd, 16 Sheaf Street, Daventry, Northamptonshire, NN11 4AB

We suggest you use a recorded, insured and if possible a tracked postal service to ensure it arrives with us safely.

Returns are only accepted after an RA number has been issued.

RA Request Form

Your Name (required)

Your Email (required)

Your Contact Number (required)

Return Address

Purchase Date (DDMMYYYY)

Purchased From

IMEI Number

Fault Description

Is the fault intermittent?
 Yes No

Once you have submitted the above information we will email you an RA number within 72 hours. We aim to give a speedy turn around with any customer support queries.